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Privacy and Cancellation Policy

Ganxó Via Rent a Car S.L. (hereinafter referred to as Ganxo Rent a Car), a company offering vehicle rental services and located at Carrer del Comerç, nº 56, 17220 Sant Feliu de Guíxols, Spain, provides users with information regarding its data protection policy, allowing them to make an informed decision on whether they wish to consent to the collection of personal data through the website www.ganxorent.com.

Ganxo Rent a Car informs users of the existence of an automated personal data file, managed under its responsibility. The purpose of this file is to maintain and manage the contractual relationship with the user, as well as to provide information and promotional materials related to Ganxo Rent a Car’s vehicle rental services.

We would like to clarify that accessing the website does not require users to submit personal data unless they choose to do so in the contact or booking sections. Submission of this data is completely voluntary.

By accepting this privacy policy, the user explicitly consents to the use of their data for communication purposes via email or other means. Additionally, the data may be used to send marketing communications, provided the user has ticked the relevant box, thus giving their consent.

Users also agree that any feedback provided through satisfaction surveys may be used for Ganxo Rent a Car’s commercial activities.

Any data collected through the aforementioned sections of the website will be treated as confidential and securely stored in an automated personal data file, for which Ganxo Rent a Car is responsible.

Unless otherwise stated, responses to questions regarding personal data are mandatory. Failure to respond, or providing false information, may result in the inability to provide the vehicle rental service.

In accordance with Article 12.2 of RD 1720/2007, Ganxo Rent a Car will treat users’ data with the utmost confidentiality, solely for the purpose of managing and promoting services related to its business activities.

As stipulated in Article 14.2 of the aforementioned Royal Decree, users have a period of 30 days to object to the processing of their data. If no objection is made within this time frame, it will be understood that the user consents to the processing of their personal data.

Ganxo Rent a Car will delete data when it is found to be inaccurate, incomplete, or no longer necessary for the purposes for which it was collected, in accordance with the Data Protection Act 15/1999 of 13 December, and Royal Decree 1720/2007 of 21 December.

Nevertheless, users can revoke their consent and exercise their rights of access, rectification, cancellation, or objection by sending an email to info@ganxorent.com.

Booking Policy (Delivery, Cancellation, or Refunds)

You may cancel your booking at any time by contacting info@ganxorent.com, though a cancellation fee will apply.
  • If you cancel 30 days before the rental date, 80% of the total rental amount will be refunded.
  • If you cancel 14 days before the rental date, 60% of the total rental amount will be refunded.
  • If you cancel 7 days before the rental date, 40% of the total rental amount will be refunded.
  • If you cancel 4 days before the rental date, 20% of the total rental amount will be refunded.
  • If you cancel 2 days before or after the rental date, no refund will be issued.