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Terms & Conditions

  1. Our basic prices include:
  • Limited mileage to 300 km per day with a maximum of 2000 km per rental (cost per extra km: 0.35€).
  • Applicable local taxes (VAT).
  • Insurance with excess.
  • Emergency phone service.
  • Road map.
  • 24/7 assistance
  • Home, hotel, campsite, airport delivery service…
 
 

2. Our prices do not include:

  • Fuel.
  • Full insurance without excess (if you want full insurance without excess, you must select it on your booking form).


3. Insurance conditions:

Our prices include the compulsory collision and theft insurance with excess. A credit card (NOT DEBIT) is required at the time of vehicle collection to guarantee the amount of the excess.

In case of an accident or damage to the vehicle, you will be charged up to the maximum amount of the excess (we do not block or charge the excess in advance; we only need your credit card details, and at the end of the rental, we will charge the fees if there is any new damage to the vehicle).

If you wish to avoid the excess, you can add our full insurance to your booking.

Full Insurance coverage:

For a minimal cost, our FULL INSURANCE allows you to travel with total peace of mind and the assurance that you won’t have to pay anything in case of an accident. If you add our FULL INSURANCE, no deposit is required, and you won’t have to worry about the excess (however, we still require a credit card when collecting the vehicle).

The Basic Insurance with excess and the FULL INSURANCE are valid under the following conditions:

In case of an accident or damage to the vehicle, the customer must provide GANXO RENT A CAR with the completed accident form (which is inside the vehicle) with all the details of the other party within 48 hours, duly signed by both drivers and/or the police report.

Damage to the vehicle, theft, or fire not occurring during unauthorised use of the vehicle.

If you wish to leave Catalonia and drive to another part of Spain, you must purchase the “Leave Catalonia Insurance” for 12€ for the entire rental; if you wish to drive in any European country, you must purchase the “Leave Spain Insurance” for 20€ for the entire rental. If you purchase the “Leave Spain Insurance,” you will not have to pay for the “Leave Catalonia Insurance” as it is covered.

What no insurance covers:

  • Damage to third parties or the rental vehicle due to negligence or improper driving.
  • Loss of child seats.
  • Damage or loss of antennas, jack, warning triangles, vests, wipers, fuel cap, boot trays or other movable or fixed vehicle components.
  • Engine damage due to negligence.
  • Theft of the vehicle with the keys left inside.
  • Damage caused to the vehicle or people by driving under the influence of alcohol or drugs.
  • Fines for traffic or legal violations during the rental period are the responsibility of the vehicle driver. In case of receiving a fine, a charge of 40€ will be applied for fine management.
  • Incorrect refuelling.
  • Loss/Damage/Theft of keys.
  • Cleaning costs if the standard cleaning procedure does not resolve the damage.

4. Guaranteed vehicle group:

When booking with GANXO RENT A CAR, we guarantee the requested vehicle group, not the brand or model shown. If the requested vehicle group is not available, GANXO RENT A CAR will provide a vehicle from a higher group at the same price.

5. Free home delivery service:

GANXO RENT A CAR offers a free home delivery and collection service in the Costa Brava area. Please provide the exact address of your home or apartment in the booking form, as well as the name of the hotel/campsite where you are staying, and we will deliver and collect the car at your home. We offer FREE delivery and collection in Sant Feliu de Guíxols, Vidreres, Quart, Cassà de la Selva, Llagostera, Caldes de Malavella, Santa Cristina d’Aro, Palamós, Palafrugell, Platja d’Aro, Calonge, Sant Antoni de Calonge, Tamariu, Pals, Calella de Palafrugell, Llafranc, Begur, Llofriu, Tossa de Mar, Lloret de Mar, Vall-llobrega, Romanya de la Selva and Girona and its airport.

6. “Out of hours” service:

To collect or deliver the vehicle “out of hours”, please contact us by email: info@ganxorent.com.

7. Child seats:

Both child seats and “boosters” are manufactured to European standards and are available on request for 5€ per day, with a maximum of 70€ per seat.

Please make sure of the type of seat you need:

  • Baby seats (BS): 0 – 13 Kilos.
  • Child seats (BP): 9 to 25 Kilos.
  • Booster seat (BG): 16 to 36 Kilos.

It is mandatory to use an approved restraint device appropriate to the child’s height and weight in the rear seat of the vehicle until they are 12 years old or a minimum height of 135 cm.

8. Additional drivers:

At GANXO Rent a Car, additional drivers are FREE.

9. Roadside assistance:

Our prices also include a roadside assistance service available 24 hours a day, 7 days a week. The tow truck is only included if you have FULL INSURANCE; if you use insurance with excess, the tow truck service costs will be borne by the customer.

10. Fuel conditions:

At GANXO RENT A CAR, we do not charge for fuel. We deliver the vehicle with a certain fuel level, and you must return it with the same level. If you do not return it with the same level, the costs will be charged to reach the required level.

11. Driving licence requirements:

All drivers must hold a valid driving licence in the European Union, with a minimum of one year of experience. The minimum age for the driver is 24 years old, with a minimum of 3 years of driving experience. If the driver is between 21 and 23 years old, there will be an additional charge of 30€ per day (maximum 180€ in total).

Driving licences issued in accordance with Spanish legislation, those issued by European Union Member States in accordance with Community regulations, and those issued by other countries or internationally recognised as valid for driving in Spain will be considered valid driving licences in Spain.

12. Payments:

Payment options:

  • Advance payment by card or PayPal. You can make the rental payment when making the booking through our secure website with your Visa, MasterCard, American Express, or debit card and receive a discount.
 

We accept cash payment for the rental by presenting a credit card (NOT DEBIT) as a guarantee. The credit card holder must present the same card along with the voucher when collecting the vehicle. Our payment platform is completely secure.

13. Limitations:

Our vehicles cannot be taken outside mainland Spain or Portugal on ferries between the Balearic Islands, Ceuta, Melilla, and/or the mainland and Portugal without paying the corresponding insurance for leaving Catalonia or Spain. The customer must pay 0.28€ for each kilometre that exceeds the limits established according to the number of rental days: 400 kilometres per day.

14. Rental and collection and delivery between different locations:

You have the option to return and collect the vehicle at any of our GANXO RENT A CAR service locations, as long as it is indicated in the collection and return locations. For example, you can collect it in Platja d’Aro and return it in Palamós at no additional cost. If the system does not allow you to make bookings between your destinations, please contact us at info@ganxorent.com to find out why you cannot do so.

15. Early return:

If you return the vehicle and any optional extras early, no refund will be applied for the unused days.

Late return: Unless there is a prior agreement, you must return the vehicle and any optional extras on the day, time, and place specified in the rental contract. If you anticipate being late, we recommend requesting an extension. If you are late, you will have to pay for an additional day of vehicle rental and any optional extras, as well as a late return fee for each day or fraction of a day of delay.

16. Documentation required when collecting the vehicle:

Remember that when collecting your rental vehicle, you must bring: passport or ID, driving licence, and your CREDIT CARD. You must also bring some form of identification for the person who made the car reservation.

17. Data protection:

Our website has security measures in place to protect against the loss, misuse, or alteration of the information in our possession. GANXO RENT A CAR does not sell or rent confidential information to third parties.

18. Prices and taxes: 

The prices shown on this page are valid, except for errors or omissions. These prices are subject to change without notice. Prices include VAT or IGIC.

19. Reservation cancellations:

You can cancel your reservation at any time by contacting info@ganxorent.com, but a fee will apply.

  • If you cancel 30 days before the rental, 80% of the total rental amount will be refunded.
  • If you cancel 14 days before the rental, 60% of the total rental amount will be refunded.
  • If you cancel 7 days before the rental, 40% of the total rental amount will be refunded.
  • If you cancel 4 days before the rental, 20% of the total rental amount will be refunded.
  • If you cancel 2 days before or after the rental, no refund of the total rental amount will be made.